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Exchange & Refund

At Citi Shoes, customer satisfaction is our top priority. We’re happy to offer exchanges or refunds under certain conditions to ensure a smooth and fair shopping experience.

Eligibility for Refunds & Exchanges:

Items must be returned within 7 days of delivery.
Products must be unused, unworn, and in their original packaging with all tags attached.
A proof of purchase or order number is required.

Non-Refundable Items:

Sale items or items bought under discount promotions.
Custom-made or personalized products.
Items showing signs of wear, damage, or alterations.

Exchange Policy:

Exchanges are available for size or color issues.
Exchange requests must be made within 5 days of receiving the item.
Customer is responsible for return shipping costs (unless item is defective).

Refund Process:

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed within 5–7 business days to your original payment method.
Shipping costs are non-refundable unless the item is defective or incorrect.

Important Notes:

Please do not return any item without contacting our support team first.
We reserve the right to refuse returns that do not meet our conditions.

📩 For returns, exchanges or questions, email us at: [mian.rehan303@gmail.com]

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